I had a client who was able to get his SBA loan settlement approved. Great! All done, right? No, not exactly. It’s exciting for sure to get a settlement approved, but that doesn’t mean the process always goes smoothly from there. From the very beginning of this file, this SBA loan rep has proven time and time again how incompetent he is. When we contact this guy, he forgets who we are and doesn’t recall any of the details of the file. To add insult to injury, he is extremely sloppy when it comes to paperwork. So when we have to remind him of what he told us, all we have to go on is paperwork produced by our incompetent friend at the SBA, who keeps telling us “don’t worry about the details in paperwork”. When we ask him to fix the paperwork, we are met with silence or scolding. I suppose its easy for him to say paperwork doesn’t matter. It’s not his money at stake. And from the looks of things at this particular department, nobody take this guy to task for being about as bad at his job that I’ve seen in 10 years of doing this.
Recently, after mailing in a large check to the SBA, we were waiting on the issuance of a payment agreement. It never came. We followed up. He said he would send it. And then he didn’t. Finally, the borrowers bank had to send and email to Mr. Incompetent and copy his managers because nothing was getting done. His response was rambling incoherence, which was some finger pointing sprinkled in with “I forgot”. Amazing. When people talk about lack of accountability in government, I really think this guy should be the front runner. That’s right folks, his salary is your tax dollars at work.